SUPPORT
Get in touch with our local experts
BlueFinch-ESBD experts will assist you
Have a question? A technical problem? Support is available for all distributed products.
Log into your customer support center
Support is available for all products distributed by BlueFinch-ESBD.
Our technical teams provide support in English, French, and Dutch.
Please provide as much detail as possible so we can best assist you.
You can also consult our FAQs for basic technical questions about the GoAnywhere MFT, Clearswift and FileCatalyst solutions.
Standard support is provided during office working days except during French and Dutch public holidays.
Monday to Friday: 8:30 a.m. to 6:00 p.m. (CET).
Technical support information
All requests must be processed by the customer technical centre https://support.bluefinch-esbd.com/ or by email to support@bluefinch-esbd.com.
Each request is assigned a unique ticket number that you can use to track progress and responses online. We provide a complete archive and history of all your support requests. A valid email address is required to submit a ticket.
Your tickets will be processed within 4 hours of your request (business hours). You will be able to follow the progress of your request thanks to the ticket tracking number.
Support includes:
- Helping to solve installation-related problems.
- Potential troubleshooting of the product.
- Providing the latest patch if required.
- Answering general questions about the operation of the product.
Please note that product training is not included in the support package. Contact the sales department for our offers (sales@bluefinch-esbd.com).
Make a call ONLY for emergency
Our experts are at your service to answer all your technical questions. Please consider using the phone call only in case of emergency or production issues.
Thank you.
France: +33 (0)3 29 06 15 45
Netherlands: +31 (0)8 82 58 33 46