FAQ

General

For any questions you might have regarding our services, the process, the assistance we offer and our expertise. Do you have any questions that are not mentioned? Feel free to reach out to us trough the contact page.

General

Services

We provide consulting, audits, implementation, migration, training, technical support, workflow development, platform optimisation, and managed services around Managed File Transfer (MFT), Data Loss Prevention (DLP), and data integration solutions.

Yes. We support short-term projects such as migrations and implementations, as well as long-term consulting, administration, managed services, and ongoing support.

Yes. Our consultants can help manage daily file transfer operations, platform administration, monitoring, reporting, and ongoing optimization.

Process

We start by understanding your requirements, challenges, and goals. Based on this assessment, we recommend the most suitable solution and services for your environment.

Yes. We can support customers from the Proof of Concept stage through implementation, training, and ongoing support.

A typical project includes discovery, requirement analysis, solution design, configuration, testing, implementation, training, and post-go-live support.

Project timelines depend on the complexity of your environment, integrations, workflows, and security requirements. During the discovery phase we provide a clear project estimate. (Suggested answer based on service offering.)

Assistance

Our experts assist with implementations, upgrades, migrations, workflow creation, partner onboarding, audits, architecture optimisation, troubleshooting, and daily platform management.

Yes. We provide both remote and on-site services depending on project requirements.

Our goal is to provide an initial response to requests within four working hours.

Our support services are available in English, Dutch, and French.

Yes. We regularly help customers upgrade existing environments and migrate from legacy or alternative solutions to modern MFT platforms.

Yes. We provide platform audits that review security, reliability, licensing, storage usage, logs, workflows, and overall performance.

Yes. We assist with partner onboarding, workflow creation, protocol configuration, and secure data exchange integrations.

On the support page of our website, when clicking on the button, you’ll be redirected to the help center and asked to fill out a form. We’ll send you then a welcome email so you can verify your email address and sign in.

Our expertise

We specialise in secure data integration, MFT, and data security solutions. Our certified experts combine technical expertise with practical experience across multiple industries.

BlueFinch-ESBD has more than 15 years of experience helping organisations improve secure data exchange and integration processes.

Yes. Our consultants are experienced and certified specialists with deep knowledge of the technologies they support.

We support organizations across banking, insurance, retail, manufacturing, logistics, government, healthcare, NGOs, and many other sectors.

Yes. BlueFinch-ESBD is ISO 27001 certified, demonstrating our commitment to information security and data protection.

Yes. BlueFinch-ESBD has been a Fortra Diamond partner for more than a decade and acts as an implementation and support partner for GoAnywhere MFT across multiple European regions.

 

Yes. We support customers throughout Europe, including the Benelux, Nordics, and beyond. Besides this we also have Exclusivity in France regarding the GoAnywhere software.

GoAnywhere MFT commands can be run from a Windows command line, from Windows shortcuts, custom applications, languages and Windows schedulers. 

Command example: 

gacmd.exe -server http://server.example.com:8000/goanywhere/ 

        -user projectManager -password ******** 

        -command runProject -Project /Payroll/SendDirectDeposit 

        -variables fileName « deposit.csv » folderPath « /inbound/deposit

 

Yes, we do. We work closely with three European companies based in Italy, Germany and Belgium on MFT projects.